Refund policy

  • At Erlinkete, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy explains how returns and refunds are handled.

    Returns

    • Customers may request a return within 7 days of receiving the order

    • To be eligible for a return, items must be:

      • Unused

      • In their original packaging

      • In the same condition as received

      • Complete with all accessories and parts

    • Returns requested after the 7-day period will not be accepted

    Return Process

    To initiate a return, please contact us at:
    Email: support@Erlinkete.site

    Please include:

    • Your full name

    • Order number

    • Reason for return

    • Photos (if the item is damaged, defective, or incorrect)

    Once your request is approved, we will provide instructions for returning the item.

    Return Shipping

    • Customers are responsible for ensuring items are securely packaged for return

    • We recommend using a tracked shipping service

    • Return shipping costs may be covered if the item is defective, damaged, or incorrect

    • In other cases, return shipping costs may be the responsibility of the customer

    Inspection and Approval

    All returned items will be inspected upon arrival. We reserve the right to:

    • Approve or reject the return based on its condition

    • Issue a partial refund if the item is not returned in its original condition

    Refunds

    • Once approved, refunds will be processed within 10 business days

    • Refunds will be issued to the original payment method

    • Processing times may vary depending on your bank or payment provider

    Late or Missing Refunds

    If you have not received your refund:

    • Check your bank account again

    • Contact your payment provider

    • If the issue persists, contact us at support@Erlinkete.site

    Damaged or Incorrect Items

    If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

    We will offer:

    • A replacement

    • A full refund

    • Or another suitable solution

    Non-Returnable Items

    We do not accept returns for:

    • Items that have been used or assembled

    • Items not in original packaging

    • Items returned after 7 days

    Order Cancellations

    Orders can only be cancelled if they have not yet been processed or shipped. Once dispatched, orders must follow the return procedure.

    Contact Information

    Email: support@Erlinkete.site
    Phone: +44 7216 788723
    Address: Saint Asaph Drive, Port Talbot, SA12 7LL, United Kingdom