FAQs
Below you will find answers to the most common questions about our products, orders, shipping, and policies.
Orders
Q: How do I place an order?
A: Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Q: Can I cancel my order?
A: Orders can be cancelled only if they have not yet been processed or shipped. Once shipped, the order cannot be cancelled and must follow the return process.
Q: Will I receive an order confirmation?
A: Yes, you will receive a confirmation email immediately after placing your order.
Shipping
Q: How long does delivery take?
A: Orders are processed within 1–2 business days and delivered within 3–7 business days in the United Kingdom.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.
Q: What if my order is delayed?
A: Delivery delays may occur due to courier issues or high demand. If your order is significantly delayed, please contact our support team.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 7 days of delivery, provided they are unused and in their original packaging.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.
Q: Who pays for return shipping?
A: Return shipping may be covered if the item is damaged, defective, or incorrect. Otherwise, it may be the customer’s responsibility.
Products
Q: What products do you sell?
A: We sell baby products including strollers, travel systems, and playhouse items.
Q: Are your products safe for babies?
A: Yes, we carefully select products that meet safety and quality standards.
Payments & Security
Q: Is it safe to pay on your website?
A: Yes, all payments are processed securely using trusted payment providers and encryption technology.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options available at checkout.
Contact
Q: How can I contact customer support?
A: You can reach us using the following details:
Email: support@erlinkete.site
Phone: +44 7216 788723
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)